At Cross Roads Literary (“Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.
1. Information We Collect
We collect information to enhance your shopping experience and provide effective services. This includes:
Personal Identification Information:
Name, email address, phone number, billing and shipping address.
Account Information:
Login credentials (username, password) and account preferences.
Payment Information:
Credit/Debit card details, PayPal, or cryptocurrency transaction data (processed securely through third-party payment processors).
Device and Usage Data:
IP address, browser type, operating system, and browsing history on our website.
Cookies and Tracking Technologies:
Session identifiers, site interaction data, and preferences.
2. How We Use Your Information
We use the collected data for the following purposes:
To Provide Services:
Processing orders, delivering products, and handling payments.
Customer Support:
Responding to inquiries, complaints, and providing technical support.
Improving Website Performance:
Enhancing user experience by analyzing usage patterns.
Marketing and Promotions:
Sending promotional emails, newsletters, and targeted offers (with consent where required).
Legal Compliance:
Adhering to applicable laws, preventing fraud, and ensuring security.
3. Legal Basis for Processing (GDPR Compliance)
We process your information based on:
Consent: When you provide explicit consent (e.g., signing up for newsletters).
Contractual Necessity: To fulfill purchase orders or other agreements.
Legitimate Interests: For business analytics and website improvement.
Legal Obligations: Compliance with applicable laws and regulations.
4. Your Rights
Under GDPR, CCPA, and similar laws, you have specific rights regarding your data:
GDPR Rights:
Access: You can request a copy of the personal data we hold.
Correction: You can correct inaccurate or incomplete data.
Deletion: You can request that we delete your data (“Right to Be Forgotten”).
Objection: You can object to data processing for specific purposes.
Data Portability: You can request transfer of your data to another service.
Withdraw Consent: You can withdraw consent for data processing at any time.
CCPA Rights:
Know: Request details about the categories and specific pieces of personal data collected.
Opt-Out: Opt-out of the sale of personal information (we do not sell data).
Delete: Request deletion of your personal data.
Non-Discrimination: Exercise your rights without fear of discrimination.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
6. How We Share Your Data
We do not sell personal information. However, we may share your data with:
Service Providers: Payment processors, shipping companies, analytics providers, and marketing platforms (e.g., Google, Microsoft, Hotjar).
Legal Authorities: When required by law, to prevent fraud or protect our legal interests.
7. Cookies and Tracking
Technologies We use cookies to:
Improve website functionality and user experience.
Analyze website traffic and user behavior.
You can manage cookie preferences through your browser settings. For more information, see our Cookies Policy.
8. Security Measures
We implement appropriate security measures to protect your data, including:
Encryption of sensitive data during transmission (e.g., SSL/TLS).
Regular monitoring of systems for vulnerabilities and threats.
9. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.
10. International Transfers
If you access our website outside Hong Kong, your information may be transferred and processed in Hong Kong or other jurisdictions. By using our services, you consent to such transfers.
11. Updates to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted with the “Effective Date” updated. Continued use of the website signifies acceptance of the revised terms.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
At Cross Roads Literary (“Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.
1. Information We Collect
We collect information to enhance your shopping experience and provide effective services. This includes:
Personal Identification Information:
Name, email address, phone number, billing and shipping address.
Account Information:
Login credentials (username, password) and account preferences.
Payment Information:
Credit/Debit card details, PayPal, or cryptocurrency transaction data (processed securely through third-party payment processors).
Device and Usage Data:
IP address, browser type, operating system, and browsing history on our website.
Cookies and Tracking Technologies:
Session identifiers, site interaction data, and preferences.
2. How We Use Your Information
We use the collected data for the following purposes:
To Provide Services:
Processing orders, delivering products, and handling payments.
Customer Support:
Responding to inquiries, complaints, and providing technical support.
Improving Website Performance:
Enhancing user experience by analyzing usage patterns.
Marketing and Promotions:
Sending promotional emails, newsletters, and targeted offers (with consent where required).
Legal Compliance:
Adhering to applicable laws, preventing fraud, and ensuring security.
3. Legal Basis for Processing (GDPR Compliance)
We process your information based on:
Consent: When you provide explicit consent (e.g., signing up for newsletters).
Contractual Necessity: To fulfill purchase orders or other agreements.
Legitimate Interests: For business analytics and website improvement.
Legal Obligations: Compliance with applicable laws and regulations.
4. Your Rights
Under GDPR, CCPA, and similar laws, you have specific rights regarding your data:
GDPR Rights:
Access: You can request a copy of the personal data we hold.
Correction: You can correct inaccurate or incomplete data.
Deletion: You can request that we delete your data (“Right to Be Forgotten”).
Objection: You can object to data processing for specific purposes.
Data Portability: You can request transfer of your data to another service.
Withdraw Consent: You can withdraw consent for data processing at any time.
CCPA Rights:
Know: Request details about the categories and specific pieces of personal data collected.
Opt-Out: Opt-out of the sale of personal information (we do not sell data).
Delete: Request deletion of your personal data.
Non-Discrimination: Exercise your rights without fear of discrimination.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
6. How We Share Your Data
We do not sell personal information. However, we may share your data with:
Service Providers: Payment processors, shipping companies, analytics providers, and marketing platforms (e.g., Google, Microsoft, Hotjar).
Legal Authorities: When required by law, to prevent fraud or protect our legal interests.
7. Cookies and Tracking
Technologies We use cookies to:
Improve website functionality and user experience.
Analyze website traffic and user behavior.
You can manage cookie preferences through your browser settings. For more information, see our Cookies Policy.
8. Security Measures
We implement appropriate security measures to protect your data, including:
Encryption of sensitive data during transmission (e.g., SSL/TLS).
Regular monitoring of systems for vulnerabilities and threats.
9. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.
10. International Transfers
If you access our website outside Hong Kong, your information may be transferred and processed in Hong Kong or other jurisdictions. By using our services, you consent to such transfers.
11. Updates to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted with the “Effective Date” updated. Continued use of the website signifies acceptance of the revised terms.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
