Privacy Policy

Privacy Policy for Cross Roads Literary

Effective Date: September 29, 2025

Cross Roads Literary (“CRL”, “we”, “our”, or “us”), an online book publisher and store hosted at https://crossroadsliterary.com, is owned and operated by Luminance Global, Ltd., with its headquarters located at Room 1205, 12/F, Beverly House 93-107, Lockhart Road, Wan Chai, Hong Kong.

This Privacy Policy describes how CRL collects, uses, stores, and protects your personal information when you visit our Website, make a purchase, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Website.

1. Information We Collect

We collect various types of information for various purposes to provide and improve our service to you.

1.1. Personal Information You Provide to Us Directly

This includes information that can be used to identify you personally, such as:

• Account Registration Data: When you create an account, we collect your name, email address, and password.
• Purchase and Transaction Data: When you make a purchase, we collect your billing address and order details. Please note that we do not directly store sensitive payment card information. This is handled by our third-party payment processors.
• Communication Data: When you contact us via email ([email protected]), contact forms, or other means, we collect your name, email address, and the content of your communication.
• Newsletter Subscription Data: If you sign up for our newsletter, we collect your email address.
• Optional Profile Information: Any additional information you choose to add to your user profile.

1.2. Payment Information

For processing payments, we rely on secure third-party payment processors: Stripe and PayPal. When you make a purchase, your payment information (e.g., credit card details) is directly provided to these processors. We do not store your full payment card details on our servers. We receive confirmation from Stripe and PayPal once a transaction is successful, along with limited transaction data (e.g., last four digits of the card, card type, and transaction ID) for order fulfillment and record-keeping. Your use of Stripe and PayPal is subject to their respective privacy policies.

1.3. Information Collected Automatically

When you access and use the Website, we may automatically collect certain information about your device, browsing actions, and patterns, including:

• Usage Data: Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Website and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: This includes processing your orders for Digital Products, delivering content, and managing your account.
• To Process Payments: Facilitating transactions through Stripe and PayPal.
• To Communicate With You: Sending order confirmations, responding to your inquiries, providing customer support, and sending you technical notices, updates, security alerts, and support and administrative messages.
• To Send Marketing and Promotional Communications: With your consent, to send you newsletters, special offers, and information about new products or services that may be of interest to you. You can opt-out of these communications at any time.
• To Improve Our Website and User Experience: Analyzing how our users interact with the Website to enhance functionality, content, and layout.
• For Analytics and Performance Monitoring: To understand and analyze the usage patterns and trends, and to monitor the effectiveness of our marketing campaigns.
• For Security and Fraud Prevention: Detecting, preventing, and addressing technical issues, fraud, or other illegal activities.
• To Comply with Legal Obligations: Fulfilling any legal or regulatory requirements applicable to Luminance Global, Ltd. in Hong Kong or internationally.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

• With Third-Party Service Providers: We engage trusted third-party companies and individuals to facilitate our Website and services, perform service-related services, or assist us in analyzing how our Website is used. These third parties include:
  • Payment Processors: Stripe and PayPal, who handle all payment transactions. They are bound by their own privacy policies.
  • Hosting Providers: For maintaining our Website and data storage.
  • Analytics Providers: Such as Google Analytics, to help us understand Website usage.
  • Email Marketing Services: If you subscribe to our newsletter, your email address may be shared with our email service provider.
    These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, dissolution, or sale of all or a portion of Luminance Global, Ltd.’s assets, your personal information may be transferred to the successor entity.
• For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of CRL, our users, or the public.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, and destruction. These measures include using secure servers, encryption (SSL/TLS) for data transmission, and access controls.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before responding to such requests.

7. Third-Party Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Luminance Global, Ltd. is headquartered in Hong Kong. Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using our Website and providing your information, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]